This site belongs to the whole site and web portals which jointly form the Unitravel.com network hereinafter defined as the UniTravel Network or simply Network.
To consult the full list of sites connected with UniTravel, see http://www.unitravel.com/business/local.html.
The present document defines the conditions specified by GHRS in order to use the network and to make reservations via the GHRS system, from hereinafter “the system”, via all sites and web portals will jointly form part of UNITRAVEL.
By navigating the sites of the network and utilizing the reservation services provided by GHRS, the User declares to have read, understood and accepted the conditions laid down by the present documents.

The Company
GHRS Srl, from hereinafter GHRS, is the legal owner of the UniTravel Network. The company’s head office is based in Venice, Italy, Via Lazzarini 13, P. IVA 03458490277, registered in REA. VE-310017.
GHRS is also a registered travel agency, trading as UNITRAVEL, in the province of Venice No. 59224 dated 11/9/03, IATA Code 382-69221.

CONDITIONS TO USE THE SITE

1. Processing personal data and privacy policy
The User’s personal data shall be processed by GHRS in compliance with Legislative Decree 196 of June 2003 (Personal data Protection Code), in relation to the guidelines written down in General Privacy which can be seen in all sites and web portals of the network.

2. Security and links to third party sites
Security of information supplied by the User is of fundamental importance to GHRS.
To guarantee maximum security GHRS uses an SSL encryption system which is used when reservation is made to prevent data from being lost, abused or altered when using services offered through the network.
Upon booking it is possible to view the GHRS security certificate supplied by TWATHE, one of the best and most competent security systems of data encryption over the Internet.
The UniTravel network sites may contain links to third party sites. Upon leaving the GHRS network The User must exercise extreme caution when asked for any personal data, and should check, in the third party sites, the data protection policy in a document like this one.

3. Copyright and commercial trademarks
The GHRS trademark, websites and internet domains belonging to the GHRS network are the sole property of GHRS, including all data, information, communication, editorial, software, photos, videos, images, graphics, designs, logos, brands and all other material and current services, and where it is not diversely indicated, are the property of GHRS S.r.l (©2001-2007 GHRS) or of the suppliers of the reserved service, which must be considered covered by copyright laws and associated industrial law. It is, therefore extremely forbidden to reproduce, copy or use the trademarks, logos, sites, contents or anything connected with this site without explicit written authority by GHRS to do so.
In particular UniTravel, Unitravel.com, UniTravel Affiliate Program, UniTravel Local, UniTravel, Guides, UniTravel Agent Program, UniTravel Technology, NOVA, DOMINO, GHRS S.r.l, GHRS – Global Hotel Reservation System and GHRS – Global Distribution Network are all GHRS registered trademarks. Other brands and trademarks of services and products mentioned in the sites of the network must be considered covered by the copyright of the respective titleholder. The images are supplied for the aim of viewing purposes and not to be saved or downloaded in any format.

4. Use of the Network
GHRS grants the use of the network to allow the User to browse and to use the services offered by the sites and by the network and to make a reservation of these available services in case they meet his requirements.
The User then declares and guarantees that all information supplied through the site is true and that he will use the services in compliance with the rules terms and conditions laid down by the present document.
The User further undertakes to guarantee to GHRS that the tourist reservation service made through the website will only be used for legal reservation, for himself or on behalf of someone who has given authorisation to do so.
The User accepts that by using the tourist reservation system through this site and written in the clauses specified in the terms and conditions found in this document will be observed, as well as those specific entries for single bookings, which are directly specified by the individual service supplier, including, but not exhaustive, the terms and conditions relating to the cancellation policy and penalties as well as the rules and regulations relating to the availability, rates, products or services.
In some cases the rates, the products and the services chosen can be subject to particular rules and restrictions. By using the site the User declares to be aware that any violation of the clauses of the present document and of the selling conditions provided by GHRS and/or its suppliers will result in immediate cancellation of the service.

5. User limitation for personal use only and not for business purposes
Unless expressly authorised to do so, this site must be exclusively used for personal aims and not for business purposes. It is forbidden to modify, copy, distribute, forward, show, carry out, reproduce, publicise, sub-licence, create works from, cede, sell or resell the information, the software, the contents, products or services acquired from the site.

In addition it is expressly forbidden to:

• Access, monitor or copy any of the contents or information from this site by using robots, screen scraper systems or other automated systems or processes without the written consent of GHRS S.r.l;
• Violate any restrictions relating to the exclusion of robots in this site or to find ways to get round the system or other measures to prevent or limit access to this website;
• Carry out operations that impose or could impose exclusive judgment towards GHRS S.r.l, unreasonable or excessive through the technological platform/infrastructure;
• Send undesired mail by using the automatic email address system found on the system;
• Use the site for illegal means or against Italian law, international law or that of third party law.

6. The Software Interface
GHRS holds the exclusive right to economic exploitation of the GHRS software and all connected procedures. It is, therefore forbidden to reproduce, wholly, partly or in any form software procedures and web pages relating to the site, not forgetting the pages relative to the automatic message system which remains sole property.
GHRS gives the Users permission to use the site, the network services as well as all procedures needed to navigate, the references and the use of the services offered on the site, for the purpose of viewing and using the site in conformity of the present conditions and not for other intentions.
The User must not copy the programs supplied by GHRS wholly, partly or in any form. The User may not cede, sell, sub-licence the programs to third parties, nor allow it to be used by third parties either gratuitously or for a fee, neither disclose the contents of the program to third parties, change them or incorporate them in other programs.
All the software, operating procedures included but not limited to, all HTML codes, Active X controls and all other script present on the website are the property of GHRS, and/or the respective suppliers and are protected by copyright laws.
Unless authorised by law to do so, it is strictly forbidden and cause a breach in the current laws to use operations such as reverse engineering, or to take apart the software and change procedures on the site. Extreme measures will be taken should such matters occur.

7. Limitations of Responsibility
GHRS is in no event liable for any event that is caused by the incorrect or untimely entry of data into the system by the Customer or the Users.
GHRS is not liable for any interruptions and/or suspensions of the service due to Internet problems. GHRS reserves the right to carry out periodical maintenance and updates to the system during which the functioning of the system might be interrupted for the time necessary for these operations to be completed. The User accepts that GHRS may interrupt the functioning of its systems for the time required for these operations.
GHRS will not be held responsible for any direct or indirect damage derived from third party use of the UniTravel network, or from the incorrect use of the GHRS software, more generally the system.
GHRS does not take responsibility for direct or indirect damages, claims or losses derived from the User, for the loss and/or wrongful use of the internet, nor take the responsibility for eventual interruptions and/or suspension of the dial up connection.
GHRS cannot be held responsible should the system fail to work as a result of the lack of devices used to access the services and the site, which is seen to be out of GHRS control, including but not limited
to, the line connection or other server providers, computer malfunction and any other electronic devices, faulty installation of software to access the internet on the User’s part, as well as other users or people who are accessing the site at the same time.
The User accepts on his own behalf, that GHRS can suspend the connection at any point, for the time necessary for the abovementioned operations, and recognises that GHRS cannot in any way, be asked to answer to the User or third party during any eventual suspension and/or interruption of the system.

8. Applicable law
The present contract as well as the use of the present site are subject to the current regulations stipulated in Italy, the country where GHRS has its registered offices and where the company is operated from, notably where the CCV in Brussels 23 April 1970 ratified Legislation 1084 dated 27th December, 1977 in Italy Title III, Chapter I, Section II “distant contracts” from the Legislative Decree 6th September, 2005 no.206 (Consumer Code of practice).

9. General Conditions
In the case of any of the conditions made invalid or not applicable, due to current regulations, limited but including the exclusion of obligations and limitations of responsibility that they precede, will be substituted by valid and applicable conditions that reflect as near to the original document as possible in reference to current regulations to date.
The present conditions and the clauses written down in the Limitations of responsibility, do not prejudice the applications stated by the imperative norms and the rights, which cannot be excluded or limited under Italian legislation and without prejudice to the rights of the consumer.

GENERAL RESERVATION CONDITIONS

1. The business model
GHRS is one of the most important international hotel reservation providers that operates online throughout a network of internet sites that head to www.unitravel.com.
Trough its business network GHRS has numerous affiliated properties in the most beautiful cities of Italy, Europe and Worldwide, properties that range from 1 to 5 stars luxury to budget hotels, in order to offer its customers an easy, fast and secure way to book autonomously and at their most convenient way a hotel in the desired destination.
Hotel managers guarantee this, using the system developed by GHRS to manage rates, availability, and other sell conditions. GHRS offers users rates established by hotel managers without commission rates or fee for using the system.
By booking using UniTravel Network you will access the same rates that you can find on the chosen hotel website, which should apply the principle of parity rate and selling conditions to the final customer.
GHRS is responsible for affiliate properties and this do not have repercussions on the users, as well as management costs undertaken by the hotel for its activity (e.g., costs for the development of its own website, personnel costs, etc.).

2. Conditions to use the Reservation service
The present document defines the conditions specified by GHRS to use the network and reservation service, which is available on all sites and web portals linked to the UniTravel network.
Navigation, the use of the system and the use of other services offered by the UniTravel network and its sites, should be recognised and accepted by the User the present conditions specified.

3. Type of reservation service
Through the UniTravel network and additional sites and web portals which form part of the network, the User will be able to use the accommodation service supplied directly from the hotel partner and the property through the UNITRAVEL network.
Price and availability as well as further sale conditions (including but not limited to, the cancellation and penalties policy) are managed by the supplier whose accommodation has been requested.

4. Parts of the Contract related to services required and bookings through the network
GHRS acts as a quality intermediary between the User and the supplier under the signed International Convention in Brussels (CCV) 23 April 1970, pursuant with Italian Legislation n.1084 on 27th December 1977. On the User’s part of the booking service through the accommodation services booked over the internet via the reservation system are directly supplied by the booked property, As a consequence, agreement are created between the User and the supplier.
The sales information of the said reservation made over the internet by the Users, includes but is not limited to the tariff, facilities available and the property, are handled by the hotel of which is then responsible for the data entered both by GHRS and the User.
Through the GHRS network the User and Property affiliate can be directly put into contact with each other.
GHRS does not in any way supply the services and has no possible intervention and/or control of the information made available for sales purposes.

5. Reservation and payment
Through the system developed by GHRS the network users can carry out searches for the available resort and search criteria chosen by the User.
The results are shown in real time and only those available properties who inserted availability for the period chosen by theuser, viewing each type with the respective sales conditions, price of stay (value expressed in the currency of that country) less that of tax, breakfast, penalties etc.
The price agreed of the purchased service must be paid by the User to the reserved property following the way indicated for every type of individual reservation.
Payment is generally made at the end of the stay in the property and paid to the respective property, because of this, the system will require a credit card number as a guarantee for the reservation, and will be forwarded onto the management of the property for pre-authorisation, should a cancellation be made and it is necessary to debit appropriate fees.
In some cases, relating to particular offers and purchase conditions, the property can request a deposit for the whole stay, which may not be refundable, even in particular favourable conditions (i.e. advanced bookings).
For all of the hypotheses described above, the system clearly states the terms and conditions of payment relating to each individual reservation.
Once the User has found a suitable choice for his requirements, all details must be inserted into the respective fields as well as credit card details to guarantee the reservation.
GHRS accepts no responsibility for the eventual abuse or wrongful use of the User’s credit card, which is completely out of GHRS control.
GHRS uses a very advanced technological system to protect the security of the data, which is entered into the network and through the server and adopts a discipline on all rights relating to data protection in accordance with current regulations (GHRS General Privacy Policy).
Any data missing relating to credit card payment will impede the reservation process.
Once all data has been put into the system and the reservation is ready for completion the “enter” key can be pressed, and providing all information has been entered correctly, the User is able to see the confirmation of the booking, together with a confirmation code and a User ID and Password for further access. Only at this point the User can see that the reservation is now valid. In addition, confirmation will be sent to the User by email.

6. Changes, cancellation and penalties
The reservation made over the internet can only be modified or cancelled by the User through the system with respect to the current terms and conditions specified in the system relating to each individual booking. Such terms and conditions are specified by the individual property and therefore it is out of GHRS control.
For changes to the reservation the User must contact the GHRS helpdesk on +39 041 8620400 or by sending an email to help@unitravel.com. The service is available during office hours between 09.00 and 18.00, Monday to Friday. All changes and cancellations can be seen by view in the “Manage your booking” section. It is here that the booking through GHRS can be seen by inserting the User ID and Password.
In the case of information being lost, the system automatically consents the User to enter the new credentials.

7. GHRS Obligations
The sales information relating to the reservation made over the network comes directly from the supplier and therefore GHRS is not liable for any insertions made by them. GHRS therefore, is not responsible for the accuracy and precision of the information provided and thus is protected by the laws applicable.
The accommodation proposed and the service made over the network corresponds to the offer provided by the individual supplier that has presented itself through the network. The individual supplier consequently takes exclusive responsibility for the information supplied to the User for the actual offer.
GHRS does not guarantee that the actual services offered by the supplier and the reservation made via the network correspond with the requested requirements of the User at the moment of booking.
GHRS on request will supply all necessary information to identify the service supplier. In conformity with CCV agreed by Legislation 1084, 27th December, 1977, GHRS as a quality intermediary provider does not undertake in any way obligations from its suppliers of individual products and/or reservations made over the network by its Users. In addition, under the laws quoted, regarding total default or partial travel, stay or other associated services that are subject to contract between the User and the relative service supplier.
GHRS is therefore responsible under the laws stated above exclusively of the non-compliance of the obligations it is in charge of. The purchase made by the User over the network is directly considered conclusive and binding with the supplier whose service has been bought, even any contrary clause, to the clauses stated in the Brussels Convention (CCV) dated 23 April 1970, ratifying Italy with the Legislation no.1084 27 December 1977.
The sales conditions of the property will be expressively indicated first by the reservation made and the reservation confirmed by the system with the same assigned number. GHRS therefore takes no responsibility once the contracts become conclusive.
GHRS reserves the right to make periodic maintenance and updates to the reservation system, during which the internet connection will remain suspended and /or interrupted not allowing the service to be
utilised at that time. The User must accept that GHRS can suspend the connection necessary to carry out the abovementioned operations and recognise that GHRS shall not be contacted during such operations of eventual suspension and/or interruption of the system both by the User or third party.

8. Hotel Web page and Affiliate properties
The links available on the network and the web portals relative to the partner properties of the same network are run by the web page constructed by GHRS, using text, images and photographs supplied from the reserved services.
GHRS takes no responsibility for the information (texts or graphics), the documents or the material supplied for partner properties listed on the network.
GHRS cannot be held responsible for any damages or reimbursements for any of the abovementioned information supplied by the partner properties.

9. Exclusion of Return and Refund Policy
Following article 55 comma 1, letter b) of the Consumption Code, the right of return forseen for the user in case of contracts or contractual purposes negotiated out of commercial offices (art. 64 and following) is not applicable to contracts of services purchase related to accomodation when completing the contract, and takes in charge of supplying the relate service to a specific time or period. Therefore the User cannot return the service booked, except for what is foreseen by the cancellation policy.

10. Complaints
For any eventual complaints the User shall send a registered letter addressed to GHRS S.r.l, Via Lazzarini 13, 30175 Venice or to the head office at Via Brunacci 9, 30175 Venice or by sending a fax to the following number +39 041 8620433.

11. Assistance
GHRS can always be contacted via the helpdesk by telephoning +39 041 8620400 or by sending an email to help@unitravel.com. The service is available from Monday to Friday from 09.00-18.00.

12. Feedback
Once the booking has been made through the GHRS system, the User has the possibility to insert and send feedback about their experience in using the GHRS system and the quality and characteristics of the property booked through the GHRS network.
Sharing the experience is not obligatory, it is subject to the limits specified in the present document only if the User decides to take part in the feedback option regarding the property where the stay was made.
Once the User decides to forward feedback information he must carry out the following:

• Personally enter details of his stay in the mentioned property
• Not to write anything offensive
• Not to write anything that could be seen as racist, fanatical, hatred and with words of a violent nature that could be directed at a group or an individual
• Not to insert contents of any type of advertisements
• Not to insert words that could be seen as offensive or libel
• Not to insert false information, misleading or to be precise illegal intentions or abusive conduct, threatening or obscene.

The list of unlawful wrongful behaviour is considered merely examples and are not limited and GHRS reserves the right to modify at any time the contents listed above, to its better judgement, therefore to carry out assessments and to seek expert legal advice with regards to such violations, inclusively, but merely examples, the removal of offensive expressions and the violation of the site.
By giving feedback to GHRS the User, cannot revoke what has been sent and GHRS is able to freely use the feedback, copy, publicise, translate and distribute in whatever manner and whatever way, including publicity campaigns and promotions to third parties without having further approval from the User.
By inserting a feedback the User raises GHRS from any egal action connected from violations deriving from the insertion of a feedback published by GHRS.
GHRS does not check the contents of the feedback sent by the User, therefore is not responsible for what has been published by the User. GHRS reserves the right to not publish or to cancel the feedback contents, to its discretion, without notice to the User.

Procedure of signalling or removing a User Feedback
Anyone should feel damaged from a user feedback or should consider the content of a feedback illegal or libelous can give notice sending a fax to GHRS S.r.l at number +39 0418620433.

13. Applicable law
The present contract as well as the use of the present site are subject to the current regulations stipulated in Italy, the country where GHRS has its registered offices and where the company is operated from, notably where the CCV in Brussels 23 April 1970 ratified Legislation 1084 dated 27th December, 1977 to made available in Italy Title III, Chapter I, Section II “distance contracts” from the Legislative Decree 6th September, 2005 no.206 (Consumer Code of practice).

The present document regarding Terms and Conditions has been inserted in the site on the 18th December, 2007.
This agreement is drawn up in the Italian language. Should it be translated into any other language, this is done solely for the greater convenience of the other party. In the event of any disputes or conflicts regarding its interpretation, the version drawn up in the Italian language shall prevail to all legal effects.