Privacy Information: General Information

This site belongs to the whole site and web portals which jointly form the Unitravel.com network hereinafter defined as the UniTravel Network or simply Network.
The present document defines the conditions specified by GHRS in order to use the network and to make reservations via the GHRS system, from hereinafter “the system”, via all sites and web portals will jointly form part of UniTravel.
By navigating the sites of the network and utilizing the reservation services provided by GHRS, the User declares to have read, understood and accepted the conditions laid down by the present documents.

1. The company
You are surfing on one of the sites of UniTravel Network, that is owned and managed by GHRS S.r.l. The company’s head office is based in Venice, Italy, Via Lazzarini 13, P. IVA 03458490277, registered in N REA. VE-310017.
GHRS is also a registered travel agency, trading as UniTravel, in the province of Venice No. 59224 dated 11/9/03, IATA Code 382-69221.

2. Security and Privacy
GHRS is aware of the importance of security and discretion of personal data entered by the Users who make a reservation with the property partners via the Internet.
Personal information means information that is able to identify a specific person, for example name, last name, address, telephone number and e-mail address. Given the importance of this subject to GHRS, the following conditions describe the manner in which personal information will be treated and used. It refers to information that is found in art. 13 del d.lgs. n. 196/2003 – A code that protects personal information and applies to services distributed by GHRS and its network. This informative report is only for the websites that are run by and belong to GHRS and not for other websites that the user may link to.

3. The “holder” of data processing
GHRS S.r.l is the holder of the data, with its Head Office situated in Venice, Italy, Via Lazzarini 13, P IVA 03458490277, registered in Venice, Italy N REA VE-310017

4. Place of Data Processing
The treatment of the data which is connected to the service will be processed in the offices of GHRS S.r.l in Via Lazzarini, 13 (registered office) and in Via Brunacci 9/b (administration office), 30175 Venice, Italy, where only authorised people are assigned to processing such data, using DPS (Security Data Program) approved by the company.
Once the reservation has been supplied through third party, the data collected in relation to the booking is presented to the supplier with whom the booking has been made (such as the reserved hotel) and will therefore be processed by the supplier in respect to the terms and condition laid down by the respective privacy policy.

5. Nature of the Data presented
The data that GHRS receives from the User is provided voluntarily and can have an obligatory or optional nature. For example to make a reservation, the presentation of data such as the reservation name, email address and the credit card information are obligatory field that guarantees the booking meaning without this information the reservation cannot be made, while, at the same time fields which are optional, such as the address or fax of the person making the reservation, will not impede the reservation.

6. Processing the data
The data supplied through technology, telecommunications and paper sources, will be guaranteed through security and privacy preventing risk of loss or damage to data accessed by unauthorised users, which is seen as an infringement in the law or lack of data confidentiality.

7. The User’s rights
The Users of which GHRS collect data have the right to know the contents of the data collected in any form and are able to know where the information came from, to verify its accuracy, supplement, or update or correct data (art 7. of the Legislative Decree n.196/2003).
In conformity with the same article, the Users have the right to ask for cancellation, transformation the data into an anonymous form in case of right withhold data which is seen to be against the law, in addition to oppose the data being processed for legal reasons.

8. Type of data processing and end processing
Following shows how and in which occasions the data will be collected.
In addition specific information is available to GHRS through the pages where the services, like the reservation of a property or form completion etc. can be seen.

The main sources are:

Through email to addresses listed on the site
The email address, that is an optional and voluntary action to forward an email to the email addresses found on the site, becomes an automatic acquisition as is, the acquisition of the personal data sent in the email.

Navigation of the site: Use of Cookies
While surfing the site, cookies will not be stored.
In such situations, the use of permanent cookies for the transmission of information will not acquire any personal data of any type.
The cookies used are strictly limited to the transmission of the session (made by the random numbers of the server) in order to ensure the safe and efficient working of the site.
The cookies used in the session are to avoid repetition of other potential harmful technical information while navigating the site and does not consent to the acquisition of personal data.
The information systems and the software procedures available, acquire in the normal course of operation, some data which is implicit in the use of communication protocols of the Internet.
The User can be identified not only by the information already processed from the cookies but from third identified parties, where data has already been collected. In this category are the data taken from the IP address or the domain names of the computer used by the Users connected to the site, the URI address (Uniform Resource Identifier) of the requested resource, the time requested, the method used to request the server, the file dimension obtained upon response, the numeric code indicating the state of the data from the server (first-rate completion, errors etc) and other relative parameters of the operating system and the information systems used by the User.
The data collected is to retrieve anonymous information for statistical purposes and to ensure that the website is working correctly.
The data can be used to ascertain responsibility should there be hypothetical crimes that could be damaging to the site.

Advanced use of site navigation: Use of cookies
GHRS uses cookies with a lifespan of 30 days. The cookies created by this website do not contain any personally identifiable data.
The cookies are used only to optimize the experience when using the website.
Data is collected automatically. It is possible to disable cookies from your web browser in order not to receive the cookies, or set the browser asking whether or not to accept the cookies.
GHRS however informs you, by disabling or not accepting the cookies can limit the use to the services available and advanced functions of the reservation system. Permanent cookies will be stored on the hard disk of the User until they are removed manually by the User.

Links to other sites
The UniTravel network sites may contain links to third party sites that not share with GHRS any information. Upon leaving the GHRS network the User must exercise extreme caution when asked for any personal data, and should check, in the third party sites, the data protection policy in a document like this one.
This site can “link” external pages that are not part of GHRS, which could contain tracing systems that are completely unrelated to GHRS.

Completion of the hotel reservation
The data is essential when carrying out the reservation procedure therefore without the appropriate data, the service requested could be impossible to obtain.
During the reservation process, personal data is collected and GHRS gives information about data collection during this process.

Use of credit card information
GHRS collects all relative credit card information, the credit card number, the name of the credit card holder and the expiry date and sends directly to the reserved property, ensuring that should the User not arrive at the property appropriate charges will apply.
GHRS uses THAWTE, a world leader certificate for the identification service on the internet. SSL secure navigation protocol is used when entering personal data for the reservation process (including credit card data).

Communication regarding the reservation
GHRS will send all communication relating to the reservation, including changes and cancellations to the email address provided when at the time data was collected. GHRS will only telephone in case of emergency relating to the reservation.

Site feedback
GHRS offers the User the possibility to express his opinions about the site, without feeling obligated to do so. The feedback relating to his stay, can be in any form chosen by the User, either from the data already given to GHRS or by using a nickname or anonymously communicating the information.

Questions answered or suggestions
GHRS will contact either by email or telephone the user, should any questions need answering or suggestions or assistance be requested. In these cases, the supplied data can be dealt according to the present informative report.

Sharing of collected data to third parties
GHRS will communicate collected data exclusively to the partner of the requested service by the User or from the partner who carries out the functions on behalf of GHRS or to the appropriate legislation. GHRS does not sell or cede to lease any of the personal data collected.

Our obligations
GHRS under current laws must disclose personal data to the authorities should they be required to do so. In addition GHRS may disclose personal data to safeguard itself if the User behaves in an illegal manner.

Ability to check the use of personal data and self access
GHRS believes that both users and visitors should have control of the data collected and how the data should be used. Requests can be made by contacting GHRS S.r.l, Via Lazzarini 13, 30175 Venice, Italy on +39 041 8620433 or by the email address written below.

GHRS communication
Users will receive communication when:

A reservation is made, changed or a cancelled
Every time a reservation has been made through GHRS, or a change or a cancellation of a confirmed reservation, GHRS will send an email notifying of such operation.

Request of client support or questions/suggestions/form compilation
When help is needed regarding the booking, or about how the site works, GHRS will reply by email or telephone.

Opinions are being asked about their stay
After about 2 days from checking out of the property booked through GHRS, the User will receive an email containing links to a form asking for their opinions about the place where they had their stay.
GHRS promises that it will not send out any commercial correspondence without the User’s consent.

9. Changes to the present document
The present document regarding privacy has been inserted in the site on the 18^th Dicember, 2007.
GHRS reserves the right to modify this document at any time and for any reason. For substantial changes to the present document or about the way that GHRS uses personal data, GHRS will inform all users in the appropriate manner and with plenty of notice, before proceeding.
Independently to further updates, GHRS will respect all procedures relating to the present document on privacy published at the time when the data was supplied.

This agreement is drawn up in the Italian language. Should it be translated into any other language, this is done solely for the greater convenience of the other party. In the event of any disputes or conflicts regarding its interpretation, the version drawn up in the Italian language shall prevail to all legal effects.